Tickets that close themselves — with your change process intact
Incidents are triaged and enriched, standard changes are drafted with a plan and blast radius, and approved runbooks execute end to end — syncing with ServiceNow, Jira or Freshservice.
A ticket queue records work. Codly's service agents do the work.
Classic ITSM captures an incident and then waits for a human to diagnose and act. Codly adds agentic execution on top of the process you already run: incidents are classified and enriched, standard changes are drafted with a plan, and approved runbooks execute and update the ticket automatically.
What Service Management does
Agentic runbooks
Standard changes and fixes executed with approvals and rollback.
Intelligent triage
Incidents classified, enriched and routed to the right owner or agent.
Change with guardrails
Every change carries a plan, blast radius and approval gate.
Works where you work
ServiceNow, Jira, Freshservice, Slack, Teams and PagerDuty.
SLA tracking
Automatic escalation before a breach.
Full auditability
Every triage decision, approval and action recorded.
Service management that does the work
Codly's service agents triage, draft the change, seek approval when needed, execute and verify — and keep the ticket up to date.
- Two-way sync with ServiceNow, Jira and Freshservice
- Approve from Slack, Teams or the console
- SLA tracking with automatic escalation
Illustrative data
Keep the gates, lose the toil
Change advisory boards exist for a reason. Codly keeps approvals, blast radius and rollback plans — and removes the manual execution that makes changes slow.
- Approval policies by change risk
- Automatic rollback on failed verification
- Immutable record for every change
Illustrative data
Four steps, always under your policy
Capture
Ingest incidents and requests from ITSM, alerting and chat.
Triage
Classify, enrich and route — to a team or straight to an agent.
Change
Draft the change with plan and blast radius, gated by policy.
Resolve
Execute, verify and update the ticket automatically.
Related modules
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