ITSM that closes the loop
Codly turns tickets into outcomes. Incidents are triaged, changes are drafted with a plan, and runbooks execute with approvals — connected to the ITSM tools you already run.
Classic ITSM captures an incident and then waits for a human to pick it up, diagnose it and act. That queue is where MTTR goes to die. Codly adds agentic execution on top of the process you already have.
Incidents are auto-classified and enriched with context, standard changes are drafted with a plan and blast radius, and approved runbooks execute end to end — updating ServiceNow or Jira automatically. Governance stays intact; only the toil disappears.
What Service Management does
Agentic runbooks
Standard changes and fixes executed by agents with the right approvals and rollbacks.
Intelligent triage
Incidents auto-classified, enriched with context and routed to the right owner or agent.
Change with guardrails
Every change carries a plan, blast radius and approval gate — logged end to end.
Meets you where you work
Native integration with ServiceNow, Jira, Slack and PagerDuty.
SLA tracking
Objectives tracked with automatic escalation before a breach.
Full auditability
Every triage decision, approval and action recorded for review.
Four steps, always under your policy
Capture
Ingests incidents and requests from your ITSM, alerting and chat tools.
Triage
Classifies, enriches and routes — to the right team or straight to an agent.
Change
Drafts the change with plan and blast radius, gated by your approval policy.
Resolve
Executes, verifies and updates the ticket — with SLA tracked throughout.
Built for the way you actually operate
Service management that actually does the work
Instead of a queue that waits for a human, Codly's service agents act: they triage, draft the change, seek approval when needed, execute and verify — updating the ticket automatically.
- Bi-directional sync with ServiceNow & Jira
- Approve changes from Slack or the console
- SLA tracking with automatic escalation
Speed without losing control
Change advisory boards exist for a reason. Codly keeps the gates — approvals, blast radius, rollback plans — while removing the manual execution that makes changes slow and error-prone.
- Approval policies by change risk
- Automatic rollback on failed verification
- Immutable record for every change
Our MTTR dropped by half without touching our ITSM process. Codly just does the parts our engineers used to do by hand.
What teams see with Service Management
Works with the stack you already run
Codly orchestrates your tools as a control plane — it doesn't replace them.
Questions, answered
No. Codly integrates bi-directionally and adds agentic execution on top — your system of record and process stay in place.
Change risk drives the policy. Standard, pre-approved changes run automatically; higher-risk changes route to your CAB or approvers with a plan and blast radius.
Codly verifies outcomes and rolls back automatically on failure, recording the whole sequence to an immutable audit trail.
Related modules
Turn your service desk into a service engine
See agentic ITSM handle a change end to end.